:root {
  --negro: #0b0b0b;
  --tinta: #161616;
  --gris: #6b6b6b;
  --gris2: #9b9b9b;
  --linea: #e7e6e2;
  --fondo: #f5f4f1;
  --blanco: #fff;
  --azul: #0000ff;
  --azul-suave: #eef0ff;
  --verde: #12a150;
  --verde-suave: #e6f6ec;
  --ambar: #b26b00;
  --ambar-suave: #fff3df;
  --rojo: #d4302b;
  --radio: 12px;
  --cond: "Roboto Condensed", Roboto, system-ui, sans-serif;
}
* { box-sizing: border-box; margin: 0; padding: 0; }
html, body { height: 100%; }
body { font: 14.5px/1.45 Roboto, system-ui, -apple-system, "Segoe UI", sans-serif; color: var(--tinta); background: var(--fondo); -webkit-font-smoothing: antialiased; }
button, input, select, textarea { font: inherit; color: inherit; }
a { color: inherit; }
.oculto { display: none !important; }
svg { width: 18px; height: 18px; fill: none; stroke: currentColor; stroke-width: 1.8; stroke-linecap: round; stroke-linejoin: round; flex: none; }

/* login */
.login { min-height: 100%; display: grid; place-items: center; padding: 16px; background: var(--negro); }
.login-caja { width: 100%; max-width: 360px; background: var(--blanco); border-radius: 18px; padding: 28px; display: grid; gap: 18px; }
.login-caja label { display: grid; gap: 6px; font-size: 13px; color: var(--gris); }
.login-caja input { padding: 12px 14px; border: 1px solid var(--linea); border-radius: 10px; font-size: 15px; color: var(--tinta); }
.err { color: var(--rojo); font-size: 13px; min-height: 18px; }

.marca { display: flex; align-items: center; gap: 12px; }
.marca b { font: 700 18px var(--cond); letter-spacing: .5px; display: block; }
.marca small { font-size: 12px; color: var(--gris2); }
.logo { width: 38px; height: 38px; border-radius: 10px; background: var(--azul); color: #fff; display: grid; place-items: center; font: 700 19px var(--cond); flex: none; }

/* layout */
.app { display: grid; grid-template-columns: 236px 1fr; min-height: 100%; }
.lateral { background: var(--negro); color: #fff; display: flex; flex-direction: column; padding: 20px 14px; gap: 26px; position: sticky; top: 0; height: 100vh; }
.lateral .marca small { color: #8d8d8d; }
.lateral nav { display: grid; gap: 2px; }
.lateral nav a { display: flex; align-items: center; gap: 11px; padding: 10px 12px; border-radius: 10px; text-decoration: none; color: #cfcfcf; transition: background .15s, color .15s; }
.lateral nav a:hover { background: #1c1c1c; color: #fff; }
.lateral nav a.activo { background: #fff; color: var(--negro); }
.lateral nav a em { margin-left: auto; font-style: normal; font-size: 12px; background: var(--azul); color: #fff; border-radius: 10px; padding: 1px 7px; }
.lateral nav a em:empty { display: none; }
.lateral nav a small { margin-left: auto; font-size: 11px; color: #777; }
.lateral nav a.bloq { opacity: .7; }
.dot { margin-left: auto; width: 8px; height: 8px; border-radius: 50%; background: #555; }
.dot.on { background: #3dff7a; box-shadow: 0 0 0 3px rgba(61,255,122,.2); }
.pie-lat { margin-top: auto; font-size: 11.5px; color: #6f6f6f; padding: 0 12px; }
main { min-width: 0; padding: 26px 30px 40px; }

h1 { font: 700 26px var(--cond); letter-spacing: .2px; }
h2 { font: 700 17px var(--cond); letter-spacing: .2px; margin-bottom: 12px; }
.sub { color: var(--gris); margin-top: 2px; }
.cabecera { display: flex; align-items: flex-end; justify-content: space-between; gap: 16px; margin-bottom: 20px; flex-wrap: wrap; }

.kpis { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 12px; margin-bottom: 20px; }
.kpi { background: var(--blanco); border: 1px solid var(--linea); border-radius: var(--radio); padding: 14px 16px; }
.kpi span { font-size: 12.5px; color: var(--gris); }
.kpi b { display: block; font: 700 26px var(--cond); margin-top: 2px; font-variant-numeric: tabular-nums; }

.btn { display: inline-flex; align-items: center; gap: 8px; border: 1px solid var(--linea); background: var(--blanco); padding: 9px 14px; border-radius: 10px; cursor: pointer; font-weight: 500; white-space: nowrap; transition: background .15s, transform .1s; }
.btn:hover { background: #f0efeb; }
.btn:active { transform: scale(.98); }
.btn.negro { background: var(--negro); color: #fff; border-color: var(--negro); justify-content: center; }
.btn.negro:hover { background: #262626; }
.btn.azul { background: var(--azul); color: #fff; border-color: var(--azul); }
.btn.chico { padding: 6px 10px; font-size: 13px; }
.btn:disabled { opacity: .45; cursor: default; }

.tarjeta { background: var(--blanco); border: 1px solid var(--linea); border-radius: var(--radio); }
.chip { display: inline-flex; align-items: center; gap: 5px; font-size: 12px; font-weight: 500; padding: 3px 9px; border-radius: 20px; white-space: nowrap; }
.chip.bot { background: var(--azul-suave); color: var(--azul); }
.chip.derivado { background: var(--ambar-suave); color: var(--ambar); }
.chip.humano { background: var(--verde-suave); color: var(--verde); }
.chip.nuevo { background: var(--ambar-suave); color: var(--ambar); }
.chip.tomado { background: var(--azul-suave); color: var(--azul); }
.chip.cotizado { background: #f1e9ff; color: #6a2fd1; }
.chip.cerrado { background: var(--verde-suave); color: var(--verde); }
.chip.canal { background: #f0efeb; color: var(--gris); }

/* conversaciones */
.conv { display: grid; grid-template-columns: 340px 1fr; gap: 14px; height: calc(100vh - 262px); min-height: 460px; }
.lista { display: flex; flex-direction: column; overflow: hidden; }
.filtros { display: flex; gap: 6px; padding: 10px; border-bottom: 1px solid var(--linea); flex-wrap: wrap; }
.filtros button { border: 0; background: #f0efeb; padding: 6px 10px; border-radius: 8px; cursor: pointer; font-size: 12.5px; }
.filtros button.activo { background: var(--negro); color: #fff; }
.items { overflow-y: auto; flex: 1; }
.item { display: block; padding: 12px 14px; border-bottom: 1px solid var(--linea); text-decoration: none; cursor: pointer; }
.item:hover { background: #faf9f7; }
.item.activo { background: var(--azul-suave); }
.item .fila { display: flex; align-items: center; gap: 8px; }
.item b { font-weight: 500; flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.item time { font-size: 12px; color: var(--gris2); }
.item p { color: var(--gris); font-size: 13px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; margin-top: 3px; }
.item .chips { display: flex; gap: 5px; margin-top: 6px; }
.vacio { padding: 40px 20px; text-align: center; color: var(--gris); }

.detalle { display: flex; flex-direction: column; overflow: hidden; }
.det-cab { padding: 14px 18px; border-bottom: 1px solid var(--linea); display: flex; align-items: center; gap: 12px; flex-wrap: wrap; }
.det-cab .quien { flex: 1; min-width: 180px; }
.det-cab .quien b { font: 700 17px var(--cond); }
.det-cab .quien span { display: block; font-size: 12.5px; color: var(--gris); }
.burbujas { flex: 1; overflow-y: auto; padding: 18px; background: #efede8; display: flex; flex-direction: column; gap: 6px; }
.b { max-width: 70%; padding: 8px 12px 6px; border-radius: 12px; background: #fff; white-space: pre-wrap; word-wrap: break-word; box-shadow: 0 1px 0 rgba(0,0,0,.05); }
.b.cliente { align-self: flex-start; border-top-left-radius: 4px; }
.b.bot { align-self: flex-end; background: #e4e8ff; border-top-right-radius: 4px; }
.b.vendedor { align-self: flex-end; background: #dcf6e3; border-top-right-radius: 4px; }
.b .meta { font-size: 11px; color: var(--gris); margin-top: 3px; text-align: right; }
.b .autor { font-size: 11.5px; font-weight: 500; color: var(--azul); }
.b.vendedor .autor { color: var(--verde); }
.b img { display: block; max-width: 260px; max-height: 220px; border-radius: 8px; margin-bottom: 4px; }
.b .arch { display: inline-flex; align-items: center; gap: 6px; padding: 6px 8px; background: rgba(0,0,0,.05); border-radius: 8px; margin-bottom: 4px; text-decoration: none; }
.sis { align-self: center; font-size: 12px; color: var(--gris); background: rgba(255,255,255,.7); padding: 4px 10px; border-radius: 10px; }
.responder { display: flex; gap: 8px; padding: 12px; border-top: 1px solid var(--linea); }
.responder textarea { flex: 1; resize: none; border: 1px solid var(--linea); border-radius: 10px; padding: 10px 12px; min-height: 44px; max-height: 120px; outline: none; }
.responder textarea:focus { border-color: var(--negro); }

/* pedidos */
.tabla { width: 100%; border-collapse: collapse; }
.tabla th { text-align: left; font-size: 12px; font-weight: 500; color: var(--gris); padding: 10px 12px; border-bottom: 1px solid var(--linea); white-space: nowrap; }
.tabla td { padding: 12px; border-bottom: 1px solid var(--linea); vertical-align: top; }
.tabla tr.click { cursor: pointer; }
.tabla tr.click:hover td { background: #faf9f7; }
.tabla .cod { font: 700 15px var(--cond); }
.tabla small { display: block; color: var(--gris); font-size: 12.5px; }
.envoltorio { overflow-x: auto; }
select.estado { border: 1px solid var(--linea); border-radius: 8px; padding: 5px 8px; background: #fff; }

/* cajón */
.cajon { position: fixed; inset: 0; z-index: 50; pointer-events: none; }
.cajon-fondo { position: absolute; inset: 0; background: rgba(0,0,0,.35); opacity: 0; transition: opacity .2s; }
.cajon-panel { position: absolute; right: 0; top: 0; bottom: 0; width: min(520px, 100%); background: #fff; transform: translateX(100%); transition: transform .25s cubic-bezier(.2,.8,.2,1); overflow-y: auto; padding: 24px; }
.cajon.abierto { pointer-events: auto; }
.cajon.abierto .cajon-fondo { opacity: 1; }
.cajon.abierto .cajon-panel { transform: none; }
.ficha { display: grid; grid-template-columns: 140px 1fr; gap: 8px 14px; margin: 16px 0; }
.ficha dt { color: var(--gris); font-size: 13px; }
.ficha dd { font-weight: 500; }
.archivos { display: grid; grid-template-columns: repeat(auto-fill, minmax(120px, 1fr)); gap: 10px; }
.archivos a { display: block; border: 1px solid var(--linea); border-radius: 10px; overflow: hidden; text-decoration: none; font-size: 12px; }
.archivos img { width: 100%; height: 100px; object-fit: cover; display: block; background: #f0efeb; }
.archivos span { display: block; padding: 6px 8px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.archivos .doc { height: 100px; display: grid; place-items: center; background: #f0efeb; font: 700 18px var(--cond); color: var(--gris); }

/* whatsapp */
.wa { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
.wa .tarjeta { padding: 20px; }
.qr { display: grid; place-items: center; padding: 10px; }
.qr img { width: 300px; max-width: 100%; image-rendering: pixelated; border-radius: 10px; border: 1px solid var(--linea); }
.estado-wa { display: flex; align-items: center; gap: 10px; font: 700 20px var(--cond); }
.estado-wa i { width: 12px; height: 12px; border-radius: 50%; background: var(--rojo); }
.estado-wa i.on { background: var(--verde); }
.pasos { margin: 12px 0 0 18px; color: var(--gris); display: grid; gap: 4px; }
.campo { display: grid; gap: 6px; margin-bottom: 14px; }
.campo > span { font-size: 13px; color: var(--gris); }
.campo input, .campo select, .campo textarea { border: 1px solid var(--linea); border-radius: 10px; padding: 9px 12px; background: #fff; outline: none; width: 100%; }
.campo textarea { min-height: 80px; resize: vertical; }
.campo input:focus, .campo select:focus, .campo textarea:focus { border-color: var(--negro); }
.campo small { color: var(--gris2); font-size: 12px; }
.interruptor { display: flex; align-items: center; gap: 10px; cursor: pointer; margin-bottom: 14px; }
.interruptor input { width: 38px; height: 22px; appearance: none; background: #ccc; border-radius: 11px; position: relative; cursor: pointer; transition: background .15s; flex: none; }
.interruptor input::after { content: ""; position: absolute; top: 3px; left: 3px; width: 16px; height: 16px; border-radius: 50%; background: #fff; transition: transform .15s; }
.interruptor input:checked { background: var(--negro); }
.interruptor input:checked::after { transform: translateX(16px); }

/* config */
.secciones { display: grid; gap: 14px; }
.secciones .tarjeta { padding: 20px; }
.ejemplo { font-size: 11.5px; background: var(--ambar-suave); color: var(--ambar); padding: 2px 8px; border-radius: 10px; margin-left: 8px; font-family: Roboto, sans-serif; font-weight: 500; vertical-align: middle; }
.precio { border: 1px solid var(--linea); border-radius: 10px; padding: 14px; margin-bottom: 10px; }
.precio-fila { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 10px; }
.guardar-barra { position: sticky; bottom: 0; padding: 14px 0 0; display: flex; gap: 10px; align-items: center; background: linear-gradient(transparent, var(--fondo) 30%); }
.ok { color: var(--verde); font-size: 13px; }
.rubro { border-top: 1px solid var(--linea); padding-top: 12px; margin-top: 12px; }
.rubro:first-of-type { border: 0; margin: 0; padding: 0; }

/* cuestionario */
.cuest { max-width: 820px; display: grid; gap: 14px; }
.cuest .tarjeta { padding: 20px 22px; }
.cuest h2 span { color: var(--azul); margin-right: 6px; }
.progreso { height: 6px; background: #e3e2de; border-radius: 3px; overflow: hidden; margin-top: 10px; }
.progreso i { display: block; height: 100%; background: var(--azul); transition: width .3s; }

/* consumo */
.consumo { display: grid; grid-template-columns: 1.3fr 1fr; gap: 14px; }
.consumo .tarjeta { padding: 20px; }
.proy { font: 700 34px var(--cond); font-variant-numeric: tabular-nums; }
.barras { display: grid; gap: 8px; margin-top: 8px; }
.barra { display: grid; grid-template-columns: 90px 1fr 80px; gap: 10px; align-items: center; font-size: 13px; }
.barra div { height: 10px; background: #ecebe7; border-radius: 5px; overflow: hidden; }
.barra div i { display: block; height: 100%; background: var(--azul); border-radius: 5px; }

/* seguimiento */
.bloqueo { max-width: 760px; padding: 28px; }
.bloqueo ul { margin: 14px 0 20px 20px; display: grid; gap: 8px; }
.tablero-fake { display: grid; grid-template-columns: repeat(5, 1fr); gap: 10px; filter: blur(2.5px); opacity: .55; user-select: none; margin-bottom: 20px; }
.tablero-fake div { background: #fff; border: 1px solid var(--linea); border-radius: 10px; padding: 10px; min-height: 130px; font-size: 12px; }
.tablero-fake p { background: #f0efeb; border-radius: 6px; height: 26px; margin-top: 8px; }

.toast { position: fixed; bottom: 20px; left: 50%; transform: translateX(-50%) translateY(20px); background: var(--negro); color: #fff; padding: 10px 16px; border-radius: 10px; opacity: 0; transition: .2s; z-index: 60; }
.toast.ver { opacity: 1; transform: translateX(-50%); }

@media (max-width: 1000px) {
  .app { grid-template-columns: 1fr; }
  .lateral { position: static; height: auto; padding: 12px; gap: 10px; }
  .lateral nav { display: flex; overflow-x: auto; gap: 4px; }
  .lateral nav a { white-space: nowrap; }
  .lateral nav a small, .pie-lat { display: none; }
  main { padding: 18px 16px 30px; }
  .kpis { grid-template-columns: repeat(2, 1fr); }
  .conv { grid-template-columns: 1fr; height: auto; }
  .lista { max-height: 320px; }
  .detalle { height: 70vh; }
  .wa, .consumo { grid-template-columns: 1fr; }
  .tablero-fake { grid-template-columns: repeat(2, 1fr); }
}
@media (prefers-reduced-motion: reduce) { * { transition: none !important; } }